Terms and Conditions
Before shipping a product to us for return processing, please email firstname.lastname@example.org for Return Authorization and shipping instructions. Our hours are 9 AM to 5:00 PM Eastern Time, Monday thru Friday. Shipping and processing charges will not be refunded.
IMPORTANT: Any product that has been misused or that shows any signs of extensive use may not be returned or exchanged.
Returning or Exchanging Textbooks
All Books must be returned in new, salable condition, within 7 days from the start of the term during which the book was purchased. Books may continue to be exchanged to accommodate course changes, for up to 14 days from the start of term. Do not unwrap computer software or books with software until you are sure that you are going to keep it. Any shrink-wrapped books, CD’s, computer software or online course materials with the wrapping removed cannot be returned for a refund. Digital or E-Text codes cannot be returned. If a specific publisher has any restrictions on returns that differ from the policies stated above, The Frederick Gunn Bookstore is required to adhere to those policies and the customer will be informed at the time of purchase.
Any technical issues regarding access or content with eBooks and digital course material must be addressed through the tech support links of the publisher that created the content. The Frederick Gunn Bookstore is not a representative of any publisher and so cannot warranty or repair any publisher’s products.
Do not remove the used price label/bar code from books. Used books without a label are non-refundable.
IMPORTANT: Shipping a product to us for return that is not in resalable condition and/or without a Return Merchandise Authorization risks forfeiture of product. Higher Learning Supply Company, LLC reserves the right to modify its return and exchange policies.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us at email@example.com.